How do I return an item?
If you are not completely satisfied with your jewelry item, we will issue you a convenient pre-paid, pre-addressed label for your return. The cost of shipping will be deducted from your account and our easy returns are at a reduced cost.

How do I exchange an item?
If you would like to exchange your certified loose diamond or jewelry item within 30 days, please call us for an RMA number (Return Authorization Number) and follow the return instructions here: return policy

How do I get my ring resized?
If you have received a ring but would like to have it resized, we will size it within 30 days of the ship date free of charge. If it has been more than 30 days, please email us at orders@spencer-spencer.com . Resizing takes approximately five business days and we can do whole, half and quarter sizes.

How do I send in my jewelry to be cleaned and/or repaired?
If your jewelry item needs to be cleaned, sized or repaired more than 30 days after it has been shipped, please email us at orders@spencer-spencer.com and we would be happy to assist you.

How does the returns process work and when will I see my credit?
If you have sent an item back for exchange or return, please allow between 5 to 30 days for your return to be processed in full. Your item will be inspected in our quality control department and we will contact you via e-mail to confirm that your return has been processed.

Are your packages insured when they are shipped?
We insure each order sent by FedEx to your doorstep. All orders require a signature even if you have a signature waiver on file with Federal Express.

Can I have my package shipped to an alternate shipping address?
For your convenience, Spencer & Spencer can ship to an alternate shipping address. For security purposes, the address must be on file with your credit card company.

How long does it take before my order ships?
When placing your order, please check the item’s product page for detailed information on how many days it will take before your item ships. Most items ship within 2-4 business days.

How long does it take to arrive once it has been shipped?
All of our jewelry items are shipped by FedEx 2-day shipping which takes two business days from the day it is shipped. We can upgrade your shipping to FedEx overnight shipping for $15. Please email us at orders@spencer-spencer.com to upgrade your shipping method.

Do you ship internationally?
Spencer & Spencer does not process international orders.

Do you deliver on Saturdays?
If you require a Saturday delivery for your package, please email us at orders@spencer-spencer.com to arrange this. There is a $25 fee for Saturday delivery.

How do I know I am getting the best price?
If you should find a better price on your certified diamond within 30 days, we will refund 110% of the difference. Our best price promise means that you do not have to wait for a sale to know that you are getting the best price.

Can I buy a ring or jewelry setting without a diamond?
All of our fine jewelry settings can only be purchased with a diamond or gemstone. Empty or unset Spencer & Spencer settings are not available for purchase.

How can I save an extra 2.25% on my order?
If you pay by check, money order, or wire transfer, you can receive a 2.25% discount on your order.

Do you take custom orders?
If you have a custom design for an engagement ring in mind that you do not see on our web site, we can customize an item for you to your exact specifications. We include you in every step of the design process to make sure that you are 100% satisfied.

We have expert in-house designers using the most advanced technology. Our custom rings are created using CAD/CAM software can be made in platinum or 18k gold. You can see your completed design before we create the piece. We design the model on our computer system and e-mail you the completed 3-D rendering of your ring.

If you would like to submit a request for the ring of your dreams, please e-mail us a sketch, photograph, or scanned digital image to orders@spencer-spencer.com. Please include the following information

• Metal Type(s)
• Ring Size
• Diamond/Gemstone sizes/carat weight (approximate)
• Daytime phone number and contact information

A Spencer & Spencer jewelry associate will contact you within 2 business days. Custom Designs can take anywhere from 4-6 weeks.

Can I see my diamond before it is set into a ring?
If you previously placed an order for a Spencer & Spencer certified loose diamond and would like to now set it into one of our designer rings, please call us and we will help arrange for your diamond to be picked up by FedEx, set into your ring and returned within 5 business days.

To arrange for a FedEx pick, email us at orders@spencer-spencer.com.

What types of payment methods do you accept?

• Credit Cards – Visa, MasterCard, American Express, Discover
• Spencer & Spencer Financing
• Bank Wire
• Money Order
  

• Wrong credit card number entered
• Incorrect name on card
• Address is not on file with Credit Card Company
• Internet Charges are not authorized or are monitored closely on your account
• Your new card has not been activated
• You have exceeded your daily limit if it is a debit card associated with your bank
• Insufficient funds

Do you collect sales tax?
Sales tax is only collected on orders shipped to addresses in California.

Can I buy several items and just keep the one I like?
At Spencer & Spencer we discourage comparison purchasing. Comparison purchasing is buying several items with the intent of keeping one of the items and returning the remaining items. We discourage this because it affects our inventory overhead, can be very costly, and makes it difficult for us to keep our prices low.

If you have any questions about a jewelry item or diamond, please email us at orders@spencer-spencer.com and we would be happy to answer questions you might have.

Product and Pricing Policies
Our product availability and prices are subject to change without notice. Please note that product information and pricing may be displayed incorrectly on our web site from time to time due to system errors. We apologize for any inconvenience this may cause but we do not honor erroneous prices. If you have any questions about our product or pricing policies, please do not hesitate to contact one of our diamond and jewelry consultants at orders@spencer-spencer.com

What is your policy on Conflict Diamonds?
At Spencer & Spencer, we support the Kimberley Process and are members of the Jewelers for Clean Diamond Imports Campaign. This process requires that all diamond retailers operating in the US buy diamonds from suppliers who guarantee that their diamonds were obtained through legitimate channels.

We guarantee that all of our diamonds have been purchased from legitimate sources not involved in funding conflict and in compliance with the United Nations resolutions. Our diamond sources guarantee that these diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

Can you explain what it means to Gemprint a diamond?
Every diamond has its own visual signature and fingerprint. No two diamonds are alike. To make sure the Spencer & Spencer diamond you receive and wear is protected for a lifetime, all diamonds ¾ ct. and over are accompanied by a Gemprint report. Gemprint is the world’s most sophisticated noninvasive diamond identification and registration system. You will receive a copy of your diamond’s Gemprint report which is stored in their international database.

The recovery of your diamond is made possible if it is ever swapped, lost, or stolen. Most insurance companies will give you a 10% discount or more if your diamond is Gemprinted. In addition, a Gemprint can be used as evidence in a court of law.